Privacy policy

At Halwai Company, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our store.

Information We Collect

When you make a purchase or attempt to make a purchase through our store, we collect certain information from you, including:

  • Personal Information: Your name, billing address, shipping address, email address, and WhatsApp/phone number.

  • Payment Information: We use Razorpay as our secure payment gateway. Halwai Company does not directly collect, view, or store your credit card or UPI details; this data is securely processed and encrypted by Razorpay.

  • Device Information: Powered by Shopify, we automatically collect basic information about your device (such as your web browser, IP address, and time zone) to help our website load correctly and securely.

How We Use Your Information

We use the personal information we collect to operate our business and provide you with a premium gifting experience:

  • Order Fulfillment: To process your payment, arrange for local Nagpur delivery, and provide you with invoices or order confirmations.

  • Order Tracking: To send live delivery tracking links directly to your WhatsApp number.

  • Marketing & Promotions: With your permission, we use your WhatsApp number and email to send you updates about new sweet collections, festive offers, and exclusive discounts.

  • Store Analytics: We currently use Shopify’s built-in analytics, and may use other third-party extensions in the future, to understand how our customers interact with the site so we can improve our store.

Sharing Your Information

We only share your Personal Information with trusted third parties to help us operate our store:

  • Shopify: Our online store is hosted on Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Razorpay: We share necessary transaction details with Razorpay strictly to process your secure payments.

Your Choices & Opting Out

You have the right to control how we communicate with you. If you no longer wish to receive festive offers or marketing messages from us, you can opt out at any time by simply replying "STOP" to our WhatsApp messages or clicking the "Unsubscribe" link in our emails.

Contact Us

For more information about our privacy practices, or if you have any questions, please contact us on WhatsApp at +91 8766893334.