Refund policy

At Halwai Company, we take immense pride in the quality and freshness of our sweets. Because our products are perishable, all sales are final, but we are committed to ensuring you have a wonderful experience. Please review our policies below.

Returns 

For health, safety, and hygiene reasons, we do not accept physical returns of any food items once they have been delivered.

Refunds & Replacements

We will gladly offer a replacement box or a refund if your order meets any of the following conditions:

  • The packaging or sweets were severely damaged in transit.

  • You received the incorrect items.

  • The product was spoiled or unfit for consumption upon opening.

How to Report an Issue

To request a refund or replacement, please contact us strictly within 5 to 6 hours of receiving your delivery.

  1. Message us on WhatsApp at +91 8766893334.

  2. Include your order number and a brief description of the issue.

  3. Attach clear photos or an unboxing video showing the damaged or incorrect items.

Please note: For quality control purposes, claims submitted without visual proof or outside the 5-6 hour window cannot be processed.

Cancellations

Because we prepare and dispatch our sweets quickly to ensure same-day delivery, order cancellations are accepted strictly before the order is dispatched from our kitchen. Once an order has left with our delivery partner, it cannot be canceled. If you need to cancel, please reach out to us on WhatsApp as soon as possible.

Refund Processing If your refund is approved, it will be initiated immediately from our end. Please allow 5 to 7 business days for the funds to securely process and reflect in your original payment account.